Shipping + Handling

 

 

SHIPPING

 

Please allow 3-4 working days for delivery for UK, EU and USA.

All other orders will take 3-9 working days.

*Preorder/Made to order only items will have separate delivery dates which will be relayed to you and may take up to two weeks.*

Free shipping worldwide on all non-charity orders over £500.00 GBP.

 

 

                                                                                              Our hours of operation are Monday-Friday from 8:00am-8pm. Any and all                                                                                                 

orders and emails sent on the weekend will be shipped/responded to the following business day.

 

Shipments are made with Royal Mail or DHL and tracking number this number will usually be emailed once the item is dispatched.

 

RETURNS

We hope you are satisfied with your We Are Kin order however if for any reason

you are not you must return it to us in saleable condition within 14 days of receipt.

Returned parcels will be refunded within 14 working days once the parcel is received.

In the event of a delay in receiving the item it may take up to 21days

 Refunds will be credited to your original payment method.

Please fill out your returns slip and post the parcel back to the address on the returns slip.

We will not be held liable for items lost or damaged in transit and therefore strongly suggest that you send your parcel via a ‘Tracked/Signed For’ service.

 

 

The returned item(s) must:

- Be in perfect condition

- The swing tag must not have been tampered with or removed

- Free from any stains and unworn

 

Items that are purchased during sale/ or at a discount are exchange only.

 

EXCHANGES

Inorder to exchange an item please fill out the required colour or size on the returns  slip.

Return postage is at your own cost and further postage costs may be incurred.

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If an item is made to order it will be shipped within two weeks for some items there will be a time frame emailed to you.